About Us
Where Americans Get Their Dogs
Where Petland Gets Its Puppies
Petland’s Puppy Health and Wellness Policies
The Benefits of Adding a Puppy to Your Family
Questions to Consider Before Adopting Your New Family Member
Why Choose Petland Over Other Options
Petland Gives Back to Communities via Petland Charities
Petland Myths -vs- Facts
Myths -Vs- Facts

Myth: There is a pet overpopulation problem in the U.S.

Fact: Data collected by ASPCA & APPA show that this is not true. In fact, there is a demand for puppies in the U.S that pet stores like Petland are actively helping to meet. There are 70-80M dogs in the USA with an average life span of 12-years. That means 8% of all dogs die each year (6.6M dogs). The total number of dogs euthanized in US shelters annually is 1.2M. If all euthanized dogs were adopted out, there remains a 5.4M annual gap to replace the natural death rate.

  • According to ASPCA, the annual demand for dogs is 8.9M.
  • Last year, pet shops including Petland found homes for more than 164,000 dogs.
  • ABC News reported an estimated 300K puppies were imported into the U.S. to fill demand.

Myth: Pet stores like Petland get their dogs from substandard breeders.

Fact: Petland stores buy from the best breeders. These breeders are all USDA inspected and have no direct violations on their latest inspection report. As of January 1, 2015, our policy extends to no direct violations in the previous 24 months. About the USDA inspections:

  • USDA licensed and inspected breeders voluntarily allow the federal government to inspect their kennels, unannounced.
  • USDA breeder inspection reports are posted and available on the internet for anyone to see.
  • Less than 20% of all commercial breeders are USDA licensed and inspected.
  • Petland stores can only purchase from USDA licensed and inspected breeders.

Myth: Puppy mills, which raise puppies in crowded and squalid conditions, supply pet stores like Petland with approximately 2.4 million puppies a year.

Fact: Petland doesn’t purchase from breeders who could be labeled as “puppy mills.” All Pet stores only supply Americans with as little as 4% of their dogs (Source: HSUS/APPA). Petland stores are a small percentage of that 4%. Our stores simply aren’t giving puppy mills their business nor are they fueling the problem of these facilities.

Myth: Breeding parents of puppies at puppy mills spend their lives in terrible conditions. Only receiving enough care and feeding to reproduce, with little or no veterinary care.

Fact: The breeding parents of our puppies are housed in proper structures, with adequate climate control, and receive good veterinary care. We know this because we only buy from USDA certified breeders. Dogs kept at these kennels receive another layer of protection from the federal government defined by the Animal Welfare Act (AWA), which requires breeders to operate their kennel in a humane manner. The Animal Welfare Act requires compliance in these areas:

  • Proper identification of all animals.
  • Proper record keeping of veterinarian visits, protocols, health checks and certificates, vaccinations and de-worming.
  • Documentation of pets purchased or sold with proper age records.
  • Housing (indoor, outdoor and sheltered) is checked for soundness of construction, impervious nature of materials, ventilations, temperature, adequate size, flooring, walls and safe surfaces.
  • Compatible grouping of dogs for safety and socialization.
  • All animals must receive adequate exercise, daily feeding and watering, and be housed in a clean and sanitized environment.
  • Up-to-date pest control.
  • Properly trained staff.

Myth: At pet shops, puppies usually sleep on wire grates in small, poorly ventilated, and sometimes dirty cages. Many suffer from a variety of illnesses, behavior problems and disorders as a result of negligent care, haphazard breeding, inhumane conditions and transportation.

Fact: We do everything we can to make sure our puppies are healthy, well cared-for, and happy. In the store, Petland puppies are part of an active socialization program with pet counselors and kennel technicians, as well as customers. Petland uses kennels that exceed USDA requirements and are maintained according to standards set by licensed professional veterinarians. We provide our puppies with mats, toys, blankets and other appropriate items during their time in our stores. Our stores are also inspected by the American Kennel Club (AKC).

Myth: Unknowing customers who can’t resist a cute puppy or kitten in the pet shop window soon discover their new animal has a hereditary defect, extensive behavior problems or a medical issue requiring costly veterinary care.

Fact: Petland stands behind our puppies with a number of programs. All Petland puppies are examined by a licensed veterinarian prior to being available to go home. Petland offers extensive training resources for all puppies.

Petland offers customers a complimentary veterinarian examination post sale. Petland offers both congenital and hereditary health warranties. Many states, including Florida, cover post-sale health issues through the puppy lemon law.

Petland also offers our Puppy Love guarantee, which provides for the customer to return the puppy within 48 hours if circumstances arise that prevent them from keeping the puppy. We spend a lot of time with the customer prior to them taking home their new family member to ensure it’s the right match, but we understand that sometimes unexpected circumstances arise. Petland recognizes that its customers have the best of intentions, planning to exceed their pets' basic needs with love and proper care for a lifetime. Occasionally, circumstances arise making it difficult for pet owners to keep their lifetime promises to Petland pets. In these cases, Petland Pet Counselors encourage customers to let Petland help find a new home for their Petland pets. Assistance at Petland may include posting flyers in the store and at associated veterinary clinics, making pet placement calls and informing Petland Pet Counselors, who in turn will spread the word to friends and family. Petland's goal is to see that no Petland pets end up homeless or burden an animal shelter.